eufy Security 5-Piece Home Alarm Kit, Home Security System, Keypad, Motion Sensor, 2 Entry Sensors, Home Alarm System, Control from The App, Links with eufyCam, Optional 24/7 Protection

Por muchos años e instalado sistemas de seguridad de marcas reconocidas entres ellos DSC, 2GIG, HONEYWELL, entre otros, recientemente como solucion rapida para un familiar adquiri este sistema. Y debo reconocer que el producto me parece de buena calidad en materiales, la aplicacion tiene buenas alternativas, aunque pudiera estar levemente mas organizada, pero oftece excelente herramienta y apesar de ser una solucion economica es confiable una vez conozca bien sus funciones. De igual forma su instalacion y programacion es bien facil.

The item is as describedand I got my order in a timely manner.

Update: customer service finally honored our request and replaced the keypad. Increasing rating to 4 stars for customer service.I was relatively happy with the functionality of the alarm system. Generally worked well…until it didn’t. The keypad started showing offline and then would not work at all. I haven’t even had it for 2 years. When I checked Amazon, I am seeing that I can’t just buy the keypad as a stand alone. So, we would have to buy an entire alarm system again to get just the keypad. Customer support was not helpful and would not provide a support; they didn’t even offer to provide a cost on just a keypad. Just a “Sorry we can’t help you.” Poor service. Maybe it’s just me but I feel like alarm equipment should be more durable and last longer than 1 year. Not sure I would recommend this product because of the connectivity issues and the basic keypad dying.

This system is a great option for small apartments. The app interface is easy to navigate and has customizable security settings for all devices. The alarm is loud, especially in a small space. I’d imagine the complaints of inadequate volume apply more in a larger space. It is a self-monitoring system and does require WiFi, but it will still notify you when you’re away from home. All and all, it’s an easy and affordable way to have peace of mind.

It is great. Works perfectly. Easy to install and setup.

I spent over $400 on what I thought was a full Eufy home security setup. I bought the HomeBase 2, the 5-piece sensor kit, smart lock, doorbell camera, outdoor camera, chime, and more. I expected to feel safe in my home. Instead, I got a system that can barely be heard and a support team that doesn’t even understand how their own products work.Only the HomeBase 2 makes a sound when the alarm is triggered. None of the sensors, cameras, or other components ring. Just one small box with a 100 dB siren sitting upstairs next to my router. I live in a two-story home. One day the alarm rang for hours and I didn’t even notice. Neither did my neighbors. What kind of security system is that?When I contacted customer service, I explained everything clearly. I gave them the facts, the issue, and the exact solution. Their replies were insulting. They asked me if I had tried turning up the volume. I had. They told me to try different alarm tones. I had. They told me to move the HomeBase, even though I clearly said it had to stay next to the router. Then they told me to use my doorbell camera as a siren, which is connected to a chime and would go off with every passerby. It’s not even linked to the HomeBase alarms. That suggestion made no sense at all.Then came the most ridiculous part. They actually asked me if my house had walls. Yes, my house has walls. That’s how houses work. If your product can’t be heard through a wall, it’s not fit to be called a security system.It got worse. They asked if my motion sensors and entry sensors made noise. These devices do not emit sound. They never have. It’s shocking that their own support team doesn’t even know how their products function. That’s basic information and they clearly didn’t have it.They also told me Eufy doesn’t make a separate siren. I had to send them a link to their own siren listed on Amazon before they even acknowledged it existed. I asked for two of them to be sent to me as a fair resolution. After dodging the request with emotional reassurances and irrelevant replies, they just stopped responding.To make things even more frustrating, one of the cameras I bought wasn’t compatible with the system. I only found this out through trial and error, because the product description doesn’t mention it. Nowhere does it say it won’t work. That’s on them.There’s no actual customer service number. You’re left emailing support reps who don’t read your messages, don’t know the products, and give you useless copy-paste responses while stalling you into silence.I handed them the solution. I explained the problem from day one. I did all the work for them. The moment I had an airtight case and knocked down every excuse they had, they disappeared.If you want a system that’s reliable, loud, and backed by people who care about your safety, this isn’t it. The design is flawed, the listings are misleading, and the customer service will waste your time until you give up. I regret buying this. You will too.Update: After weeks of trying to work with Eufy support, I was offered a refund that doesn’t even cover the cost of fixing the problem. I asked for two sirens so the system could function properly, or a refund to cover the actual price. They refused both and closed the case. Since I pointed out the siren was on Amazon, it was suddenly removed and now only shows up on their website. I gave them every chance to resolve this and they chose not to. Think twice before trusting this system to protect your home.